Help Desk Support
Are rinky-dink computer problems and after hours support wearing out your IT staff?
Does your IT department need coverage after working hours? What about holidays? Who draws straws to work New Year’s? Christmas? Thanksgiving? 4th of July?
Bottom Line: After-hours IT support is hard to hire AND retain!
If you’re looking to reduce costs, unburden your work force or scale your business you should seriously consider an outsourced Help Desk Solution Like ZogWatch!
The ZogWatch Formula:
Expert outsourced IT help desk service. 24/7/365 days a year. US-based in Philadelphia (aka no “lost in translation” moments).
Your ZogWatch Result:
A business that is always covered—no downtime, no headaches, smooth sailing. Over 95% of issues resolved during the first call!
Does your current help desk measure up?
- Help Desk Reporting and KPIs: You get the right metrics and recommendations to make you competitive
- National and International Coverage 24/7/365 days a year
- Multilingual Support: Your global team can come to one place. No translation worries!
- Customized Solutions: Whether You need light after-hours support or a full IT technical team, we have experts to fit your business needs.
- ITIL Implementation: we have all your tech policies covered. We strictly follow all IT best practices.
- SLA Creation and Adherence: You get honest, reliable and trustworthy support and we make sure to get everything right the first time!
- NOC Services: we not only take your calls, but prevent problems from happening. 24/7/365 monitoring and detection to make sure your business has no downtime!
Our techs are standing by as you’re reading this waiting to help. Our guys never say “that’s impossible” or “we can’t fix it”. We get you the solution that works!