Six Considerations Before Signing Your Name On the Dotted Line If no one met the standards set in your SLA agreement, how good is it for you and your organization?
The Zog Blog
A service level agreement for help desks is a lot like a marriage. When you outsource your IT help desk, there is a relationship, understandings and expectations, all described within
Business owners weighing out different IT help desk solutions often ask “What should I expect in front line service?” What the majority of folks I talk to (and in fact