If your business demanded technology changes— new software, new computers, different network configurations and environments— are you confident your helpdesk could keep up? Is Your IT Helpdesk Agile? Do you
The Zog Blog
How is your business technology affecting your employees? And how do they get the help they need when your technology changes? Is your help desk willing and able to support changing
Why it matters to have a well-planned help desk: Investigating Why You’re Likely Spending More On Help Desk Calls Than You’d Ever Imagined!
How long can you wait for a call? Time is valuable and so is knowing what’s going on. Imagine a scenario where you call into your helpdesk and were guaranteed
Service Desk and Help Desk, what’s the difference? When it comes down to that 2 am call, the difference is enormous!
Why it matters to have a well-trained help desk. Let me paint you two very different pictures. Imagine you can’t get into your email (your password just expired and you
Making the right time for your IT department to worry about big concerns without focusing on the ever distracting small stuff can be really challenging!
The old saying “make time for what really matters” shouldn’t be just a saying! It’s true: IT guys like 1’s and 0’s. We like to solve a problem completely– start
An easy score card to assess whether your help desk is measuring up. When it comes to keeping track of your IT help desk’s performance, deciphering how well your internal
Studies show that having an optimized ticketing process increases end user productivity by more than 20%! The secrets to identify the bottlenecks in your ticket flow. Identifying the root cause of
The Problem In Your Ticketing System Are your users constantly complaining about calls being dropped and issues being forgotten? Should they be? Most computer and network outages stem from errors