Why it matters to have a well-planned help desk: Investigating Why You’re Likely Spending More On Help Desk Calls Than You’d Ever Imagined!
How long can you wait for a call? Time is valuable and so is knowing what’s going on. Imagine a scenario where you call into your helpdesk and were guaranteed a response within 5 rings—that sounds...
Service Desk and Help Desk, what’s the difference? When it comes down to that 2 am call, the difference is enormous!
Why it matters to have a well-trained help desk. Let me paint you two very different pictures. Imagine you can’t get into your email (your password just expired and you need someone in IT to reset...
Does Your IT Department Not Have Time For The Big Picture? How IT Tunnel Vision Restricts Your Business.
Does Your IT Department Not Have Time For the Big Picture? How IT Tunnel Vision Restricts Your Business. Often as business leaders, we assume that everything is working—we’ve hired good people to...