Frequently Asked Questions About Zog's IT Services & Solutions
You’ve got questions, we’ve got the answers. We know that partnering with a managed IT services provider is a significant commitment, and you’ll want more information before making the leap. Here are answers to some of the most important questions businesses ask us before partnering with us so you can make an informed decision.
Zog’s goal is always getting you and your team up and running as soon as possible. The overwhelming majority of issues are resolved within one business day, and many are resolved with a simple phone call. Of course, technology is complicated, and some issues take more than one day to resolve. Our commitment to our clients is to resolve issues as fast as humanly possible. You can always rest assured that we offer SLA terms that meet or exceed those of our competitors.
Before our engineers even join the team, they endure a rigorous interview process to ensure that they meet our high standards. All candidates are “interviewed to failure” to determine where the limits to their current skill set lies. Once selected as a member of the team, each of our engineers undergoes an intensive month-long training program that brings them up to speed on our process, tools, client base, etc. All our engineers successfully complete this process before they begin supporting clients.
The many certifications our team possess includes:
- Microsoft Certified Solutions Expert
- Project Management Professional (PMP)
- Cisco Certified Network Professional
- Certified Ethical Hacker
We know that cost is a major factor when deciding how to manage your technology. While our pricing is lower than many of our competitors, we know that there are also cheaper options. Our aim is to provide you with the best value and ROI for your IT dollar. We make tremendous investments in staff and infrastructure so that we can support your business.
The Zog team knows that the cost of downtime or falling behind the curve is high. Our fixed price model allows you the comfort of knowing exactly what your bill is going to be, month in and month out. We often find the pricing models of some of our competition cover you up until a certain point, but bills can explode once tricky issues arise and hours of extra work are needed. With Zog, you are always back up and running with no surprises or costly overage charges.
With technology changing so rapidly, staying ahead of the curve is more important than ever. The good news is that at Zog, our finger is firmly on the pulse of change. From the ramifications of moving to the cloud to the alphabet soup of compliance requirements that companies face (HIPAA, PCI, NIST, etc.) to the explosion in BYOD (bring your own device), we know that your business challenges are evolving daily.
The team at Zog has experience solving all these issues, and, most importantly, tailoring a solution that fits the specific needs and goals of your business. We are here to ensure that your challenges will be met, both today and in the future!
- We hire better talent and train our staff more, because we know that we are only as strong as our weakest link.
- We offer a fixed price pricing model that makes it easy for you to plan and budget your IT spending.
- Lastly, we’ve been around for nearly 20 years helping clients achieve business success.