Is A Lack of Documentation Breaking Your Help Desk Support?
How A Documented Process can Make Or Break Your Help Desk Support If your help desk is slow, or inefficient in handling calls, tickets or problems of any kind it’s likely a result of poor...
What do you Really want from your helpdesk?
Take a minute and think about your help desk and what you want from it. Then ask yourself “If a vendor performed the way we did AND cost the same, would I hire them? Before deciding on why you might...
Are You Missing Out On a Huge Tax Break?
How Section 179 Could Save You a Bundle On Hardware and Software Investments. I’ve Learned This Year—even more than past years—that your business can save a LOT of money on hardware and software if...
Thinking of Outsourcing Your Help Desk Abroad? Think Again!
Can you really trust non-native English speakers that work outside US law and regulation to run your technology help desk? I’m sure when you considered reasons why you should outsource your help...
How the snowballing costs of your IT problems can be fixed by having a good helpdesk.
Has your help desk ever lost tickets? Missed calls? Demand for additional help desk support? How a poor performing help desk can cost you A LOT more than wasted time. It’s Friday afternoon. Your...
Will your help desk adapt to your changing technology demands?
If your business demanded technology changes— new software, new computers, different network configurations and environments— are you confident your helpdesk could keep up? Is Your IT Helpdesk Agile?
Is Your Helpdesk Helping Or Hurting Your Business?
How is your business technology affecting your employees? And how do they get the help they need when your technology changes? Is your help desk willing and able to support changing trends in...
Why it matters to have a well-planned help desk: Investigating Why You’re Likely Spending More On Help Desk Calls Than You’d Ever Imagined!
How long can you wait for a call? Time is valuable and so is knowing what’s going on. Imagine a scenario where you call into your helpdesk and were guaranteed a response within 5 rings—that sounds...
Service Desk and Help Desk, what’s the difference? When it comes down to that 2 am call, the difference is enormous!
Why it matters to have a well-trained help desk. Let me paint you two very different pictures. Imagine you can’t get into your email (your password just expired and you need someone in IT to reset...
Does Your IT Department Not Have Time For The Big Picture? How IT Tunnel Vision Restricts Your Business.
Does Your IT Department Not Have Time For the Big Picture? How IT Tunnel Vision Restricts Your Business. Often as business leaders, we assume that everything is working—we’ve hired good people to...