Are users complaining their tickets aren’t getting resolved quickly enough?
Studies show that having an optimized ticketing process increases end user productivity by more than 20%! The secrets to identify the bottlenecks in your ticket flow. Identifying the root cause of...
Why Your Internal IT Department Probably Falls Short When It Comes To Handling Tickets
The Problem In Your Ticketing System Are your users constantly complaining about calls being dropped and issues being forgotten? Should they be? Most computer and network outages stem from errors in...
Thinking of Building a Help Desk? Think Again!
Most Experts Agree: An Outsourced IT Help Desk Is THE Critical Component of a Successful Business. Many aspects of IT that can be outsourced: Software Development, Application Maintenance,...