3 Things to Look For In Your IT Help Desk
Looking to shrink your support tickets while helping your employees in the process? I’m sure when you think of simple help desk cures, things such as “Have you turned it off and on again?” come to...
Why Outsourced IT Help Desks Need To Go Beyond Your Expectations
You might think that when you call the help desk, you are simply considered a number—a name assigned to a ticket that eventually will get closed. And the quicker your number gets swept off their...
Is A Lack of Documentation Breaking Your Help Desk Support?
How A Documented Process can Make Or Break Your Help Desk Support If your help desk is slow, or inefficient in handling calls, tickets or problems of any kind it’s likely a result of poor...
What do you Really want from your helpdesk?
Take a minute and think about your help desk and what you want from it. Then ask yourself “If a vendor performed the way we did AND cost the same, would I hire them? Before deciding on why you might...
Are You Missing Out On a Huge Tax Break?
How Section 179 Could Save You a Bundle On Hardware and Software Investments. I’ve Learned This Year—even more than past years—that your business can save a LOT of money on hardware and software if...
Thinking of Outsourcing Your Help Desk Abroad? Think Again!
Can you really trust non-native English speakers that work outside US law and regulation to run your technology help desk? I’m sure when you considered reasons why you should outsource your help...
How the snowballing costs of your IT problems can be fixed by having a good helpdesk.
Has your help desk ever lost tickets? Missed calls? Demand for additional help desk support? How a poor performing help desk can cost you A LOT more than wasted time. It’s Friday afternoon. Your...
Will your help desk adapt to your changing technology demands?
If your business demanded technology changes— new software, new computers, different network configurations and environments— are you confident your helpdesk could keep up? Is Your IT Helpdesk Agile?
Is Your Helpdesk Helping Or Hurting Your Business?
How is your business technology affecting your employees? And how do they get the help they need when your technology changes? Is your help desk willing and able to support changing trends in...
Why it matters to have a well-planned help desk: Investigating Why You’re Likely Spending More On Help Desk Calls Than You’d Ever Imagined!
How long can you wait for a call? Time is valuable and so is knowing what’s going on. Imagine a scenario where you call into your helpdesk and were guaranteed a response within 5 rings—that sounds...